CPSC recall 21028
Ring Video Doorbells (2nd Generation)
- CPSC
- unknown
- Published 2020-11-10
On 2020-11-10 the CPSC announced a recall of Ring Video Doorbells (2nd Generation) by Ring, citing the video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
| Agency | CPSC |
|---|---|
| Recall number | 21028 |
| Classification | Not classified |
| Status | unknown |
| Initiated | 2020-11-10 |
| Published | 2020-11-10 |
| Last updated | 2026-09-13 11:58 UTC |
| Company | Ring |
| Distribution | US |
Product
Ring Video Doorbells (2nd Generation) | This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Reason
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Status history
No status changes recorded since RecallRadar first saw this recall on 2026-09-13 11:58 UTC. Current status: unknown.
Source
Official record: https://www.cpsc.gov/Recalls/2021/Ring-Recalls-Video-Doorbells-2nd-Generation-Due-to-Fire-Hazard
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